Two health care workers in a verbal conflict from blog from CNA Resources by Victoria

3 Easy Ways to Teach Conflict Management in CNA & PCT Training

One of the very first units I teach in CNA, PCT, and Health Science programs is “Qualities of a Health Care Worker.”   It’s the perfect foundation for professional growth, and right at the heart of those qualities lies a skill that can make or break a workplace: Conflict Management.   Conflict happens—whether it’s between […]

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